ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?- Give them your full attention and listen without interruption or defensiveness.- Thank them for bringing the issue to your attention.- Take their concerns seriously and share their sense of urgency to resolve the problem quickly.- Ask questions and focus on what they are really saying. - Listen to their words, tone of voice, body language, and most importantly, how they feel. - Beware of making assumptions or rushing to conclusions before you hear their concern fully.- Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution.- Treat them with respect and empathy. When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty. forever!. Susan C. Young
It is an absolute human certainty that no one can know his own beauty or perceive a sense of his own worth until it has been reflected back to him in the mirror of another loving, caring human being.
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John Joseph Powell
Ladies! I encourage you NOT to be so easily flattered by what a man has. Be flattered by his strength, courage, integrity, and character as a man. Be impressed by his ability to be honest, faithful, loving, and respectful to you. Be impressed because he...
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Stephanie Lahart
A relationship that is truly genuine does not keep changing its colors. Real gold never rusts. If a relationship is really solid and golden, it will be unbreakable. Not even Time can destroy its shine.
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Suzy Kassem
Those whodisrespect youwith their mouthdon't deserveyour ear.
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Curtis Tyrone Jones
GPS has saved countless relationships because us men do not like to ask for directions. Now if women could only come with relationship GPS we would be one step closer to world peace.
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Ken Poirot
More Quotes By Susan C. Young
Did you once have a grand plan which has become obsolete and no longer serves you? If there are areas in your life which must change to help you create better results, a redesign may be in order. Consider going back to the ‘drawing board’...
Be a life-long learner. Whether you are seeking to achieve peace and harmony, learn a new technology to do your work faster, or design a strategy to blow your competitors out of the water, retraining is a pivotal way to strengthen your knowledge and realize...
There will be times in your life when things simply have to be replaced because they are tired, broken, worn out, harmful, outdated, or irrelevant. Take an inventory of the things that no longer serve your best and highest good so you can replace them...
Rejoicing is grounded in gratitude, with a keen appreciation for yourself, others, your abundance, and the beauty around you.
A diamond’s creation requires immense pressure and intense temperatures to reach its highest potential. Without enduring the adversity and pressure of its environment, the diamond would never become the treasure it was meant to be. May the changes you grow through bring incredible value in...
